Submitting Exceptional Circumstances Requests
Where your performance or ability to work on your assessments has been negatively affected by situations beyond your control, you can ask for an additional chance to complete your assessment due to your ‘exceptional circumstances’ (EC).
We suggest contacting your Student Support Adviser to discuss EC’s.
Please be aware you cannot submit EC’s for sub-tasks. Contact your module leader for support.

When are Exceptional Circumstances allowed
Examples of EC’s include but, are not limited to the following:

  • Bereavement.
  • Significant short-term physical illness/injury or short-term mental ill-health.
  • A long-term or chronic physical/mental health condition, which has recently worsened.
  • Significant adverse personal or family circumstances.


How to submit Exceptional Circumstances
Once you have decided that it is in your best interest to request an EC, you should complete the online request via My Student Record. Follow the instructions on screen to submit your statement and evidence documents.
All the requests must be submitted within 5 working days of the deadline to which they refer. EC requests submitted late (outside of the 5 working days) will normally be refused on the grounds of lateness. 
The exception to this would be if you can provide a satisfactory explanation why the request was not submitted on time. You will need independent evidence that you were physically or mentally unfit when a request should have been made. 
Requests which are submitted after publication of provisional and confirmed results will normally be refused. 

What information we need
When you request consideration for EC’s, you will need to provide evidence which supports your request.  Requests without evidence will not normally be approved.  All evidence should be:

  • in English,
  • contain your name,
  • confirm the circumstances that have affected you,
  • confirm the dates when you were affected,  
  • be from an independent and authoritative third party. 


What happens next?
The decision will be emailed to both your SHU student email address and your personal email address (if you have provided it to the university).
If the EC Panel approves your request, and you do not pass the module concerned, you will be given another attempt at the particular task. 
If you pass the module, you are not normally permitted another attempt.
If you are a final year Undergraduate or Masters student and believe retaking the assessment you have passed would enable you to improve your degree classification, please contact your Student Support Adviser for advice.
If you are not satisfied with the outcome of an Exceptional Circumstances request you can appeal.
Learning contracts
If you have a learning contract it may not be necessary for you to submit an EC. We suggest contacting your Student Support Adviser to discuss your support needs.
Further guidance

More information about Extensions and Exceptional Circumstances can be found here.

Comments (0)