In the event of access problems to the enrolment system we will try to notify you as soon as possible via email, a message on the login page of MyHallam, or the SHU website.

If you have a disability that means you are unable to enrol online please contact us by email at

Login problems

If you are still experiencing login problems please contact the IT Service Desk.

Stuck in the Get Address function?

If you find yourself here by mistake you will need to fill in your address details in order to return to the enrolment screen. Do not use the back button on your browser.

If you are unable to return to the enrolment screen please close your web browser, then re-open My Student Record. Clicking on Enrolment/Pre-Enrolment 2018/19 should take you straight back to the Address page.

The page is frozen

If you click the 'Next' button and nothing happens it is probably because you have left a mandatory field blank. Make sure you have completed all the fields which are marked with a red asterisk *. If you have completed all the mandatory fields and still cannot move on please contact us by email at

My course is wrong

Please contact us if you think your course details are incorrect.

I am eligible for a discount but this is not being displayed on the Fee Amount screen

All fees shown are the total fees for the course. Any discounts or waivers will be deducted before invoicing takes place. Please continue with the enrolment process.